Frequently Asked Questions
Are all your products legitimate?
All our branded products are genuine and were handpicked and collected by our exclusive boutiques around the globe.
Where are your products produced?
Our products are personally selected by our boutique owners who travel the world to find the most unique pieces that fulfill their distinctive vision and taste.
What payment options do you offer?
Currently, you can pay with PayPal, credit card (Visa, MasterCard, American Express) or via bank transfer. If you do not have a credit card you can use Paypal as a payment method by creating an account with them on paypal.com
Is it safe to use my credit card online at Pamono?
Of course it is safe to use your credit card on Pamono as all payments are made using the most advanced technological systems and coding methods.
Do you accept credit cards from all over the world?
Yes, we do accept credit cards from all over the world. Your payment will be converted and deducted according to your local Euro exchange rate.
How do I know which items are in stock?
Items placed in your shopping cart are not reserved for you until you complete your order. Since all products on Pamono.com are unique and only available in very limited quantities we recommend you to purchase it as quickly as possible in order to avoid competition from other shoppers online and at the actual physical boutiques.
If an item is sold out, is it possible you will get more of it soon?
As you know, Pamono sells one-of-a-kind products, so it is unlikely that there will be more pieces of a sold out item. However your satisfaction is our number one goal, so just send us an email at contact@pamono.com specifying the product you are looking for and we will try our best to find that or a similar product for you.
Will new product be added to the website and if so when?
Yes! New products are added on a rolling basis. Please subscribe to our newsletter to make sure you're up to date regarding the addition of brand new products and boutiques.
Do you ship to my country?
Currently we automatically ship to the following countries using our specialized ground and white glove delivery services: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, Switzerland, United Kingdom, United States. If you would like to purchase something and your delivery country is not in this list, please get in touch with us at contact@pamono.com specifying the product you are interested in as well as your full shipping address and we will be happy to get back to you with a shipping quote within 24 hours.
When will my order ship?
Orders that can be shipped with our ground service (FedEx, UPS, DHL) will be usually shipped within 2-7 days after the order confirmation. Large and bulky items, which require white glove service, usually ship within 5-11 days after the order confirmation. Orders are not shipped on weekends or holidays. Please be aware that we at Pamono work with individual boutiques and designers, which is why the shipping times can vary depending on the size and workload of the dealer. If you still have questions about your shipment please send us a mail to contact@pamono.com and provide us with your order number, we will be happy to assist you.
What are the shipping and handling rates?
Shipping costs are calculated based on the size, weight and destination of the item(s) ordered. All shipments are processed by UPS and specialized white glove delivery. Regarding the specific shipping rates please refer to our Shipping & Returns section.
Will I have to pay additional duties or taxes after I submit an order?
Customers in the EU
If you are shopping from within the EU, you may have to pay EU VAT. Where applicable this is included within the prices you see online.
Customers from outside the EU
If you are shopping from outside the EU, you will see prices excluding import duties and you may need to pay import duties upon receipt of your item. You will not have to pay VAT or Sales Tax but there may be other local taxes that you may need to pay to receive your goods.
I received my order but I am missing one article, what can I do?
If you bought products from different boutiques, they will arrive at different times since each boutique packs and sends their products individually. If you still have any questions regarding your order please contact us at contact@pamono.com with your order number and we will be happy to assist you.
Is it possible to cancel or change my order?
We might be able to cancel or change your order if it has not yet been processed by the time you contact us, so please get in touch as soon as possible at contact@pamono.com.
What is the condition of your vintage products?
Each item on Pamono has its own distinctive history and has often travelled around the world before finding its way on our web site. Due to their authentic nature some vintage products may show signs of usage and wear such as small scratches, dents or irregularities in color or material. Depending on the product, its age and origin these signs may be more or less visible. It is important to understand that these signs do not constitute a defect but are an integral part of the history of each piece. We will describe the condition of each item in the best possible way in the product description under "vintage condition". Please read carefully and make sure you agree and appreciate those special time marks before buying.
What happens if I receive a damaged item?
If you believe to have received a defective item you can return the item to the original boutique . You can initiate the return process by writing us an email to contact@pamono.com with your order number and reason for return. We always appreciated if you can provide us with photographs documenting the defect in order to accelerate the process. If the outer packaging of your order arrives damaged please make sure that this damage has been recorded by the logistic company before accepting your order.